use-case

Distributed Back-Office

Unlock the future of efficiency with distributed back-office operations. Embrace a borderless workforce, harness global talent, and redefine how your organization thrives in a rapidly changing world

"I've witnessed a dramatic boost in efficiency by 30% and a reduction in customer response times by half. Error rates have dropped by 24%, and completion times have improved by 29%. This experience has made me a strong advocate for effective remote collaboration."

Tomáš Láhner
Tomáš Láhner
Founder & CEO
SagaFlow Team Queue
From Bricks to Bytes

The Evolution of Back-Office Operations

In the SagaFlow journey, we've seen numerous clients shift away from traditional in-house back-office operations. Though this setup seemed stable, it was hindered by high overhead costs, limited operational flexibility, and dependence on extensive physical infrastructure.

As the digital era unfolded, the need for remote work and digital transformation became evident. This transition was made seamless through the adoption of proven technologies, paving the way for a distributed back-office model.

SagaFlow has been instrumental in this transformation, enabling our clients to not only sidestep the constraints of physical office spaces but also to overcome general hurdles and concerns.

Common obstacles to overcome

  1. Loss of Control and Oversight: Managers worry about losing direct oversight of their team's daily activities and fear that without physical presence, employees may not stay as focused or productive.
  2. Communication Challenges: There's a concern that remote work can lead to communication gaps, misunderstanding of tasks, or a lack of immediate feedback, which can impact project timelines and overall team dynamics.
  3. Team Cohesion and Culture: Managers fear that without regular in-person interactions, the team's sense of unity and belonging might weaken, affecting morale and engagement.
  4. Data Accessibility: Ensuring that all team members have secure and timely access to essential data and tools
  5. Performance Measurement: How to effectively measure and manage performance remotely is a challenge. There's a fear that traditional performance metrics might not accurately reflect an employee's contributions in a remote setting.
  6. Technology and Security Risks: Implementing a remote or hybrid model requires reliable technology infrastructure. Managers are concerned about the potential for data security risks, privacy issues, and the cost and complexity of setting up secure remote work environments.
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Solution #1
Unified queue
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Unified Queue

In today's fast-paced work environment, managing tasks, priorities, and workloads efficiently is paramount. The concept of a Unified Queue emerges as a revolutionary solution, centralizing task management in a singular, accessible platform.

  • Funneling all tasks into a single queue eliminates the need to juggle multiple platforms, simplifying how workers identify and prioritise their daily tasks

  • Ensure seamless coordination among teams as the unified queue efficiently distributes tasks

  • Allowing teams to focus on executing tasks rather than navigating complex task assignment processes.

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Solution #2
Process Insights
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Marketio software image

Process Performance Dashboard

Transparency is the foundation of trust, a critical element in distributed setups, where managers must navigate the challenge of not physically interacting with their teams.

  • Gain deep insights into your business processes, allowing you to make data-driven decisions

  • Improve transparency across your organization by providing stakeholders with real-time access to critical process data

  • Identify areas for improvement,  innovation and automation

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Solution #3
Team Management
Marketio software image

Cultivating Team Resilience

Our approach addresses the common yet critical challenges of team dynamics, such as illness, family commitments, and the need for flexible scheduling, to ensure continuity and resilience, thereby fostering a supportive environment

  • Flexible capacity allocation

  • Streamlined task reassignment and rapid redistribution of tasks

  • Respect to availability of each team member

From Bricks to Bytes

Unlocking your Business Potential with SagaFlow

1. Know-how Digitalisation

Embrace the future of operations with SagaFlow, where digitalizing your company's methodologies and knowledge transforms the backbone of your business. By shifting 80% of routine tasks into an adaptable system, SagaFlow not only preserves your team's intellectual capital but also empowers them to focus on the 20% of challenges that require their expertise. This platform stands out for its agility, allowing for rapid adjustments in response to market shifts. Forget the lengthy process of changing workforce habits; with SagaFlow, updating your operations takes mere seconds. Ready for the next challenge by the next business day, SagaFlow embodies the spirit of continuous improvement and the PDCA cycle, enabling swift, impactful changes in just one day.

2. Scalability without Heroes

In the world of business, superstar employees often shine the brightest, but the true strength of a company lies in its collective workforce. Relying solely on these overachievers for scaling operations isn't viable long-term. True growth requires a system that all team members can navigate efficiently, ensuring quality doesn't dip as the business expands. This is where SagaFlow comes in. Designed with scalability in mind, SagaFlow empowers even the "average" team member to contribute effectively, enabling businesses to grow sustainably without over-reliance on a few individuals. By fostering a scalable, efficient process, SagaFlow supports expansion while maintaining service quality, ready to meet the dynamic demands of the market.

3. Empowering Diverse Workforces

SagaFlow champions inclusivity by unlocking employment opportunities for diverse talent pools, including disabled individuals and parents of young children. Recognizing the unique challenges faced by these groups in traditional work settings, SagaFlow provides a platform for them to contribute flexibly to their professional roles. By accommodating varied schedules and remote contributions, SagaFlow enables highly skilled individuals to stay professionally active and connected, enriching the organizational culture with diverse perspectives. This system not only broadens the talent pool but also ensures that all team members can contribute meaningfully, aligning with their personal circumstances and maximizing their potential.

4. Building General Resilience

In today's volatile market, flexibility and agility are essential for any business aiming to thrive. SagaFlow equips companies to face the unpredictable, transforming rigid, memory-based processes into streamlined, digital operations. This not only boosts efficiency in stable times but also prepares businesses to swiftly adapt to challenges. With SagaFlow, readiness for any scenario—be it "good weather" or "bad"—is built into your operations, enabling a quick pivot in strategy without the hindrance of outdated practices. This dual focus on enhancing efficiency and ensuring preparedness positions businesses to confidently handle both the expected and the unexpected.

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